DDC & Co FAQs
General Questions
SHIPPING
For larger packages, such as our exquisite bar stools and dining chairs, we ensure secure shipping on a pallet. Upon dispatch, our dedicated delivery service will contact you directly to schedule a convenient delivery time, ensuring a smooth and personalized experience for receiving your artisan-crafted furniture.
RETURNS
Returns are accepted within 7 days of delivery. Item must be in new condition as it was delivered. Refund for purchased item only will be issued once return has been received and inspected. Buyer is responsible for return shipping. Please email info@ddcandco.com with any questions.
DAMAGED ITEMS
Please let us know within 3 days of receiving your item if it is damaged. Please send pictures of the damage to info@ddcandco.com. We will provide a full refund or replace the item if possible.
CUSTOM ORDERS
Interested in a custom touch? We offer personalized orders for rugs and chairs tailored to your preferences. Whether you desire a specific color palette or unique design, simply reach out to us at info@ddcandco.com. Our team will be delighted to discuss how we can bring your vision to life with our artisan craftsmanship. Kindly note that an additional fee may apply for custom pieces.
TRADE PROGRAM
At DDC & CO, we value our partnerships with licensed professionals in interior design, architecture, set design, staging, home development, and hospitality. Enjoy exclusive discounts when you join our Trade Program, designed to support your projects with exceptional savings and personalized service. For more details or to discuss large orders, please contact us atinfo@ddcandco.com. We look forward to collaborating with you to create extraordinary spaces.
PRODUCT UNPACKING
Products should be unpacked carefully to prevent damage.
PRODUCT DISCLAIMER
All products are crafted using artisanal techniques, so minor imperfections may exist. Colors may vary between production batches. None of the above aspects are considered defects, as long as they do not interfere with the quality and functionality of the product.
WATAY CARE AND USE INSTRUCTIONS
MATERIALS AND CARE
CARE & USE
All of our rugs are designed for indoor spaces only.
COLOMBIAN SISAL
The fiber obtained from the leaves of the Agave sisalana plant, which is cultivated in Colombia. Sisal is known for its strength, durability, and versatility, making it an ideal material for rugs
FIQUE THREADS
Natural fiber obtained from the leaves of the Furcraea andina plant, which is native to Colombia and other Andean countries. Similar to sisal, fique is known for its strength, durability, and biodegradability. It has been used traditionally in Colombia for centuries
WOOL THREADS
Wool threads used in Colombia for rugs are prized for their quality, durability, and vibrant colors.
Colombian wool is often sourced from sheep that graze in the Andean highlands, where the climate and terrain contribute to the production of high-quality wool fibers.
COPPER THREADS
Adds a metallic sheen and a touch of elegance to rugs, making them stand out with a unique and modern look. Copper is a strong and resilient material, adding to the durability and longevity of the rug
TUCURINCA CARE AND USE INSTRUCTIONS
MATERIALS AND CARE
CARE & USE
Most of our products are designed for both indoor and covered outdoor spaces. It is advisable to always store them in the shade or cover them with the provided liners when not in use. We manufacture liners for all our pieces.
FRAMES
Most of our chairs are constructed with a steel frame coated with powder paint to provide greater resistance in outdoor environments. While our products are durable, the lifespan of the finish on the frame will depend on the environment conditions where they are used. In case of dents or scratches, we recommend applying anticorrosive paint of a similar color to the affected area. Stainless steel frames can be custom-made upon request.
WEAVES
Our chairs are woven in a wide range of patterns and materials, each with unique characteristics that require specific care according to the material.
SYNTHETIC
Synthetic cord weaving is suitable for both indoor and covered outdoor. To extend the product's lifespan, we advise protecting it from the sun using our covers or keeping it in the shade when not in use. The fabric can be cleaned and maintained with a damp cloth or by applying silicone with UV protection. For deep cleaning, a high-pressure water gun is recommended. Over time and exposure to UV rays, colors may fade.
CABUYA
We call our braided polyester cord "Cabuya". Cabuya is recommended for indoor and covered outdoor use. Colors may fade over time with exposure to UV rays.
WICKER & YARE
Our wicker finishes are treated with transparent varnish to enhance product resistance in outdoor conditions. This product is recommended for indoor use.
GUINEO & CIENAGUERO CORD
Guineo fiber and Cienaguero Cord are materials recommended only for indoor use.
UPHOLSTRY
Some of our models are available in upholstered versions, using different types of fabrics according to project, home, indoor, or outdoor requirements.
WOOD
Solid wood is a living material that will be affected by light, temperature, and humidity conditions. Regular maintenance increases the natural durability of wood, so we recommend protecting it from continuous exposure to UV rays.
SLIDES & ARMS
All our slides and wooden arms are made of teak wood.
STACKING
Some of our pieces are designed to be stacked. It is important to do this correctly and with caution to avoid damage to the fabric and paint.